Our Call Center Is Here To Assist YOU

Need Assistance? Our Northern NJ Exterior Home Remodeling Call Center Is Available To Help

At RJW Exteriors, We Have A Staff Trained, Prepared, And Ready To Support You

Do you have a question about your exterior home remodeling project in Northern New Jersey? Or maybe you need to reschedule your consultation or need assistance with an issue.

The RJW Exteriors call center is here to provide an extra layer of service and support for our clients (and potential clients).

At RJW Exteriors, our remarkable exterior home remodeling services transform homes across Northern New Jersey. In addition, we’ve taken our customer service to the next level.

Discover More About Our Exterior Home Remodeling Services

A Team Of Call Center Agents

We’ve designed and set up a call center to assist anyone needing help with various issues. From simple concerns to scheduling appointments, our call center is here to serve you.

The call center at RJW Exteriors consists of multiple team members and a manager. We don’t want you to wait on hold, so our call center staff is available most of the day, every day, excluding Sunday, ready to support you.

Solutions-Oriented Training

Each call center representative undergoes extensive training. Our goal is for the entire call center staff to be prepared and capable of understanding the most common questions we receive.

Then, they can address those concerns in a way that benefits homeowners the most.

We’ve leaned on over 30+ years of experience in exterior home remodeling to train our call center team on common issues that arise and challenges homeowners may face. They’re trained on product knowledge, asking the right questions, and more.

So, when you call our call center, you’re not just speaking with someone answering the phone. You’re talking to someone who can help.

In addition, if advanced expertise is required, our call center system is designed to bring in other RJW Exteriors team members to assist you further.

Setting Expectations And Increasing Homeowners' Excitement For Their Upcoming Remodel

The situation a homeowner is in when they contact us will determine how we handle the issue. We strive to reduce anxiety or stress and resolve any problem efficiently.

For example, a homeowner may be panicking because their roof is leaking and they need someone out as soon as possible. Another person may call because they hate the color of their siding and want to update their home’s curb appeal.

Our call center assists with immediate concerns and aims to set expectations for upcoming visits and increase excitement about your exterior home remodeling project. Whether it’s a roof replacement or a new front entry door, remodeling your home is a big deal.

And it should be a great experience – something you look forward to, not dread.

So, our call center team can help you prepare for what’s upcoming. They’ll explain what you can expect from our visit, including:

A pre-measure visit (if necessary) to ensure an accurate quote.
Communicating that we may need to go into your attic.
Setting the scene for the consultation.
3D renderings of your home.

They also confirm appointments and send reminders. We communicate using various forms, including phone calls, text messages, and email.

In addition, our call center team makes quality assurance calls to ensure that your consultation was everything it should have been and to determine if you need anything else from us.

There are many moving parts when remodeling your home, and the RJW Exteriors process is designed to make it as smooth as possible. You’ll receive our White Glove service from start to finish. And our call center is one of those elements that ensure you love your home remodeling experience.

So, if you need an exterior home remodel in Northern New Jersey and want a reliable contractor who always wants to help, contact RJW Exteriors to schedule your free quote.